![]() Because of this, we know if the older version of the app is 4.5.4, the migration does take place. Most of our customers running into the same problem you are after updating to iOS 14.5 or 14.6 are following the same steps to migrate, and it is working as intended. Unfortunately, versions older than 4.5.4 don't know about that shared space, and in that case, mSecure 5 is not able to access the older app's data. That version is the newest version of the old app, and in that final release of v4, we implemented a shared space for the database to which mSecure 5 has access. With regards to the issue you are experiencing, the only thing that makes sense when the migration process is not triggered when signing in to an mSecure 5 account that's in a fresh state is that the version of mSecure 4 installed on your device must be older than version 4.5.4. In short, at this time, we do not know what is causing the issue for the old, unsupported mSecure app, but we have provided a solution. Our developer has even tested on the first beta release of iOS 15, and the old mSecure app runs without any problems. ![]() #INSTALL MSECURE 4 UPDATE#Moving forward, we still aren't able to tell for sure the next iOS update will cause the upgrade message to appear. And Apple doesn't send developers notifications that this type of behavior will occur, so there was no way for us to know ahead of time. Even had we been able to contact our users via email, we wouldn't have done so before the iOS 14.5 update, because we never knew it would cause this problem. On all our company test devices, we have still not encountered the issue you and other customers are experiencing, which, though there are a lot of people who have experienced the problem, is actually a very small percentage of our overall customer base. However, the issue brought about by recent iOS updates are a different story altogether. If we did have their emails, we would be communicating with them to provide some explanation on what is currently happening after the recent updates to iOS, to tell them what we're doing to help, and to let them know about the backup in support which is leading to long wait times in receiving responses from our support team. Without an account system, we don't have their email addresses. The problem is, we have no way of contacting our older customers, because the older app doesn't have an account system. We are finding that a lot of customers have used that option, so they aren't seeing the ad any longer. Along with that advertisement, we provided an option to close it and not show it again in the future. In the older version of the app, we implemented an advertisement for mSecure 5, and that was to let our users know that the app was available and that they could upgrade at any time. mSecure 5 is that option, as it is the update to mSecure 4 that keeps what's happening in iOS 14.5 and 14.6 from taking place. The problem is, at some point in time, older, unsupported apps always run into issues like this, which is why developers have to provide an option so that it doesn't happen. Unfortunately, mSecure 4 is no longer supported, so there won't be any updates to that version of the app. ![]() Thank you for contacting us, and I'm sorry to hear about the issue you're experiencing after the recent iOS update. It needs to be explained, because there is a lot of information that isn't correct being spread in different contexts. I'm not sure if you have read about what's happening in iOS 14.5 and 14.6, so forgive me if this is old news to you. We're backed up in support right now, so response times are significantly higher than normal. Thank you for contacting us, and I'm sorry for the time it has taken to receive a reply from us. I have raised two tickets and the only response i have had is to refer me to an article which is no help at all. One of the articles on this forum says when you set up a msecure 5 account it asks you if you want to migrate your data across. Is it possible to get this version from somewhere? One thing I don't understand is another member of my family is running msecure 4.5.2 and it is working on ios 14.6. Or is it possible to transfer the app + data to another iphone which is running 14.4 or lower? I have seen a couple of mentions of a program called MobileTrans that can do this - has anyone had any success with this? Is it possible to restore your phone to another iphone which is running ios 14.4 or lower so you can at least get the data out? I have been in touch with Apple and it is not possible to downgrade the ios. The lack of support and interest from msecure is not acceptable. ![]() Has anyone found any solutions to this? Like others I have 100s of passwords and other data on there which I can't get access to. I know this is a problem a lot of people are having. ![]()
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